IMFOA has approved 6.00 flex contact hours for Day 1; 6.25 hours for Day 2.

This two-day workshop, to be held July 31 and Aug. 1 at the IAMU office, is designed for city and utility clerks, as well as other utility and municipal administrative staff to better understand municipal law requirements, particularly those related to water and electric utilities, as well as dealing with customers. Individuals may attend one or both days.

Space is limited so get signed up early. To register, click here.

Agenda:

Wednesday, July 31

10:00 a.m. - 10:45 a.m. General Municipal Law 101 - Troy DeJoode, IAMU

10:45 a.m. - 11:30 a.m. State Government 101 - Tim Whipple, IAMU

11:30 a.m. - 12:00 p.m. Lunch

12:00 p.m. - 12:45 p.m. Open Meetings/Open Records - Brett Toresdahl, IPIB

12:45 p.m. - 1:30 p.m. Public Bidding/Best Practices & Procurement

1:30 p.m. - 1:45 p.m. Break

1:45 p.m. - 2:30 p.m. Emergency Response/Cyber - Russ Saffell, IAMU

2:30 p.m. - 3:15 p.m. Service Rules - What Should You Have?

3:15 p.m. - 3:30 p.m. Break

3:30 p.m. - 4:15 p.m. Q&A

4:15 p.m. - 5:00 p.m. Rate Making 101 - Legal - Tim Whipple, IAMU

5:00 p.m. - 6:30 p.m. Reception

Thursday, August 1

8:15 a.m. - 9:15 a.m. Drinking Water System 101

9:15 a.m. - 10:15 a.m. Disconnections, Liens, Offsets, & Payment Plans; Oh My! - Amy Kahler, Des Moines Water Works

10:15 a.m. - 10:30 a.m. Break

10:30 a.m. - 11:15 a.m. Where Does the Funding Come From? - Lori Beary, IFA; Kate Sand, USDA; Nichole Hansen, IEDA

11:15 a.m. - 11:45 a.m. Bonding & Deb Service - Tim Oswald, Piper Jaffray

11:45 a.m. - 12:15 p.m. Lunch

12:15 p.m. - 1:00 p.m. Electric System 101 - Jeremy Caron, IAMU

1:00 p.m. - 1:45 p.m. Disconnections/Payment Agreements/Service Area/Deposits - David Lynch, Brown Winick

1:45 p.m. - 2:00 p.m. Break

2:00 p.m. - 2:45 p.m. Landlord/Tenant Issues - Legal Aid

2:45 p.m. - 3:30 p.m. Ratemaking - Krista Wenzel, KDW Advisors

Registration for the IUB's Customer Service Fall Meetings is now open!

For those IAMU members who want to participate, a registration form is available online.  Registration for each location will close two business days prior to the meeting date.  Each registered attendee will receive a packet of information.

The agenda includes a discussion of the yet to be released Board decision on NOI-2014-0004, the statute of limitations on debt collection and board jurisdiction over municipal level payment plans, the Winter Moratorium, Regular Disconnection Process/Landlord-Tenant, Low Income Programs update, including LIHEAP and  Weatherization, Specialty Rules and Rulings, including Medical Excuses and the 20 Degree Rules and Utility/Customer Complaint Issues.

If you have questions, please call Jane Whetstone at 515-725-7358 or email customer@iub.iowa.gov.

2015 Customer Service Fall Meeting Dates, Times & Locations:

Morning (AM) meetings will be from 9:30 - 11:00 AM

Afternoon (PM) meetings will be from 2:00 – 3:30 PM