• Submission Deadline: October 16th, 2024
• Required Information: Inventories must be developed using the DNR’s lead service line inventory template, available on the Iowa DNR Lead Service Line Inventories website: https://www.iowadnr.gov/Environmental-Protection/Water-Quality/Drinking-Water-Compliance/Lead-Service-Line-Inventories. Your inventory must include details on the ownership, material classification, and verification source for each service line.
• How to Submit: Upload your inventory using the new login feature of the Iowa Drinking Water Data Portal, which is now available for use by system operators and administrative staff: https://programs.iowadnr.gov/iowadrinkingwater. There is a detailed instructional video and a Data Checker tool for validation on the Iowa DNR Lead Service Line Inventories website (see above). Please attempt to utilize the portal for uploading your inventory, but if you are not able to submit your inventory online, you can email it to lcrr@dnr.iowa.gov. 
• Public Availability: The inventory must be made publicly accessible, and systems service over 50,000 people must provide online access to the inventory.

• Login/Okta assistance
  • 1-(800)-532-1174 (Okta support desk)
• Service Line Inventory assistance hotline (Iowa Association of Municipal Utilities)
  • 1-(515)-289-5203
  •  leadserviceline@iamu.org
• Additional lead Service Line Inventory questions
  • lcrr@dnr.iowa.gov
  • Jim Warren (515) 443-4186 / Anne Lynam (515) 725-0280
  • Or contact your permit writer

Save the Date!

The Iowa Lead Service Line Inventory Template will be posted on the Iowa DNR Lead Service Line Inventories webpage the week of October 24, 2022.  This template will be used by all public water supply systems that are classified as community water systems (CWSs) and non-transient non-community (NTNC) water systems which are required to submit lead service line inventories to the Iowa DNR by October 16, 2024.  This will give water systems a chance to review and prepare questions ahead of time for four virtual trainings that will be offered starting the following week.

Virtual Trainings on The Iowa Lead Service Line Inventory Template

Virtual trainings presented by Iowa DNR staff will be offered at the following dates and times:

• October 31, 2022  10:00AM-Noon
• November 2, 2022  1:00PM-3:00PM
• November 7, 2022 1:00PM-3:00PM
• November 8, 2022  10:00AM-Noon

Registration for the trainings will be forthcoming.  Watch for more information via the iDNR listserv and water operator and water owner email inboxes.

In response to the devastating impact of the COVID-19 pandemic, Congress has authorized a number of programs to help alleviate related financial burdens for low-income households. As part of this effort, a new national water assistance program will launch in early fall that will provide funds for qualifying households who have fallen behind on payments for drinking and wastewater services and are facing, or have already experienced, disconnection from their water supply. This program, the Low-Income Household Water Assistance Program, or LIHWAP, will be administered by the Iowa Department of Human Rights (DHR) and by the 16 Community Action Agencies throughout Iowa. These agencies will work closely with Community Water Suppliers (aka Vendors) to ensure program benefits are administered quickly and correctly to resolve water crisis issues for eligible households.

Iowa has been awarded just over $10,000,000 to administer LIHWAP, and the vast majority of that money is targeted toward household benefit payments. However, per federal regulations, households cannot receive these payments directly. Rather, the payments have to be made directly to Vendors on behalf of the households. To receive these payments, Vendors must agree to the Terms & Conditions set by both state and federal regulations. Primarily, this will require Vendors to share information on rates/amounts owed (when necessary) and to provide confirmation that payments issued are received and appropriate action is taken on the household’s account. By agreeing to these terms, Vendors can ensure that payment will be received for any household approved for LIHWAP benefits, thereby reducing the overall number of accounts with outstanding balances and resulting in fewer disconnections. This makes it a win-win for households and Vendors!

To be eligible for LIHWAP benefits, a household’s countable income must be at or below 200% of the current Federal Poverty Guidelines, a water burden must exist (past-due balance, disconnect notice), and the household must demonstrate a legal status that allows for receipt of federal benefits (social security number or I-94 number). Applications will be made through local Community Action Agencies and, once approved, Vendors will be notified of the approval and the amount to be paid on behalf of the household. DHR anticipates a high level of interest for LIHWAP assistance throughout Iowa as both homeowners and renters will be eligible for benefits. But, without the cooperation and support of Vendors, agencies will be unable to adequately meet the needs of the communities they serve due to the inability to issue payments to the households themselves. This illustrates how crucial the relationship between local agencies and Vendors will be to the success of this program, and we are asking for help in making sure LIHWAP impacts as many Iowans as possible. In the coming weeks, Vendors will likely be contacted by program staff at local agencies to discuss LIHWAP and the Vendor Agreement. We greatly appreciate Vendors being receptive to this outreach and open to working with agencies to resolve accounts for LIHWAP-approved households. Together, we can truly make a difference for low-income households in Iowa experiencing severe financial distress due to the COVID-19 pandemic.

For more information on the LIHWAP program, or to request a copy of the Vendor Agreement to initiate participation in the program, please contact your local Community Action Agency or the Division of Community Action Agencies at Iowa DHR.