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Posted By IAMU,
Tuesday, February 22, 2022
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Registration is open for the IAMU Advanced Water Treatment & Advanced Water Distribution Workshops scheduled for March 2nd & 3rd.
Each day is good for 0.5 CEUs towards renewal/certification.
Register early and save!
Registration Fees (per person):
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Early Registration (through February 25, 2022)
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IAMU Members
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$100/day or $180 for both days
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Non-Members
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$150/day or $280 for both days
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Late/At-the-Door Registration
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IAMU Members
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$125/day or $210 for both days
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Non-Members
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$175/day or $310 for both days
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To view the full agenda, and to register, CLICK HERE.
Questions? Contact Steve Marsh (smarsh@iamu.org).
Tags:
H2O Workshops
Water
Water Distribution
Water Treatment
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Posted By IAMU,
Tuesday, February 22, 2022
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The competent person is required to evaluate site safety and
resolve existing and potential hazards. This workshop is an excellent
opportunity to become qualified as a competent person (or stay current
with the responsibilities). The DNR has approved 0.4 CEUs for WD and WW only. Who Should Attend: This
workshop is designed for city and utility employees and outside
contractors employed by a city, or any working in a trenching and
shoring situation. The training received will cover the overall
requirements of the law, including: - Employee safety
- Dealing with traffic
- Soil identification
- Emergency equipment
- Determining if shoring is needed
- Proper methods of trenching and shoring
Contact the contractors that work for your city / utility and encourage them to register and attend. Cost: IAMU Members - $150; Non-IAMU Members - $205 Location: IAMU Training and Office Complex
1735 NE 70th Avenue
Ankeny, IA 50021 Registration: For registration and additional info, please click HERE.
Tags:
Competent Person
Safety
Trenching & Shoring
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Posted By IAMU,
Tuesday, February 22, 2022
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Presented by Nelson Technologies
The Iowa
Association of Municipal Utilities Gas Department and Nelson
Technologies will offer a one-day Natural Gas Odorizer Training
Workshop. The class will take place on Wednesday, March 10th at the IAMU Training and Office Complex. For more information, and to register, click here.
Why You Should Attend:
In recent years, the ability to maintain and/or correct deficiencies
with odorizers has been difficult. The lack of company support systems,
parts, and knowledge of “older” odorizers has been a common problem
among municipal gas systems. This workshop will provide hands-on
training from industry experts specific to odorizers and odorization.
Operators will gain a better understanding of principle odorizer
functions and will be provided with replacement options for possible
Capital Improvement Projects.
The following topics will be covered in detail:
- Overview of Odorization
- YZ Systems of LVO (Low Volume Odorizer) Injection System
- Principals of Operation
- Breakdown of parts/components (Actual demo will be present)
- Discuss transfer of odorant from bulk storage tank to day tank
- Slideshow of past & current LVO installations
- Hands-on, 6000B pump seal rebuild
- YZ LVO Spec Sheet (Walkthrough how to fill out spec sheet)
- Nelson Technologies Commissioning & Services provided
- Q & A Session
Who Should Attend:
All gas operating personnel who are responsible for the periodic
maintenance, troubleshooting, and required testing of natural gas
odorization systems.
Questions? Contact the IAMU Gas Department: Rod Parcel, IAMU Gas Services Coordinator (rodparcel@iamu.org) Nick Vandegriff, IAMU Gas Services Compliance Specialist (nvandegriff@iamu.org)
Tags:
Gas
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Posted By IAMU,
Wednesday, February 16, 2022
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Customer service communications can be a delicate area, especially if someone is calling in or stopping by with a concern. The last thing you want to do is make the situation worse by using a seemingly innocent phrase that some people may not take well. With that said, here are a few to steer away from: - Calm down – If customers have a problem, they are generally unhappy. Telling them to calm down won’t make them any happier and often makes them more upset.
- Can I be honest with you? Customers assume that you’re going to be honest with them. Asking if you can be honest doesn’t buy you any credibility and may reduce it.
- No problem – When customers thank you, use “you’re welcome,” “it was my pleasure,” or “happy to do it.” “No problem” can come across as dismissive.
- Our computers are slow – When customers call or stop by, they expect to interact with a top-notch, well-run organization. They don’t need you complaining about your company’s resources. This can erode confidence in your organization.
- What’s your name again? Not catching customers’ names can happen to anyone, but don’t ask for their name like that. Instead, apologize for not getting their name, tell the truth about why you missed their name, reintroduce yourself and ask their name again using a fill-in-the-blank technique: “I apologize. I know you just gave me your name, and I missed it. My name is Jane. And I’m speaking with …?”
- Yes, but… It’s a two-stage no. As soon as customers hear “but,” they know bad news is coming. Instead, figure out a way to rephrase what you’re going to say without using but.
- Sorry, that’s our policy – Customers realize every organization needs rules. Customers also think organizations need to be willing to hear what’s going on and be willing to consider flexibility in situations. During those times, you may consider something such as, “Let me see what I can do, and I will get back to you” or come up with some sort of workaround.
- You don’t understand – Saying this can be insulting. “You don’t understand” puts the blame on the customer when the obligation is really yours to explain things better/simpler.
Tags:
Communications Corner
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Posted By IAMU,
Tuesday, February 15, 2022
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Some minor wording changes have prompted Iowa Workforce Development to publish an updated revision of Iowa OSHA’s Safety and Health Poster. The new revision will have a (01.22) date at the bottom right of the page. Iowa law requires that all employers must display this poster in a location that is easily viewed by all employees. The poster has to be at least 8-1/2" x 14". Ensure that all employees have read and understand their rights under the OSHA act. You may access the poster at this link - 2022 Iowa OSHA Safety and Health poster - or on IAMU’s website under Safety Links – Required Employer Posters. Please feel free to send a message to mmeade@iamu.org if you have any questions.
Tags:
OSHA
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