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Posted By IAMU,
Monday, March 27, 2023
Updated: Monday, April 3, 2023
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We’d like to remind our broadband members that the City of Fort Dodge,
aka Fort Dodge Fiber, is offering two-days of comprehensive training for
customer care personnel in just two weeks. “Introduction to Customer Experience (CX)”
is a one-day training being offered on April 12th and April 13th at
Iowa Central Community College East Campus, 2031 Quail Avenue, Fort
Dodge. Each day’s training will begin at 8:00am and end at 4:00pm.
Continental breakfast and lunch will be included. The material is the
same on both days, so utilities can split their staffs so more can
attend. Cost: $400 per person. Fort Dodge Fiber will invoice your utility at the conclusion of the training. We’d
love to have other municipals participate in this training along with
the Fort Dodge Fiber staff. It’s a great opportunity for in-depth
customer experience training that would cost thousands of dollars to
conduct on your own (Fort Dodge knows…that’s why their inviting you to
help offset the costs!). CLICK HERE to register your team for Introduction to Customer Experience! If you have any questions about the training, reach out to me or to Nick Ekel, Fort Dodge Customer Experience Manager, nekel@fortdodgefiber.com
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Posted By IAMU,
Wednesday, March 22, 2023
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 IAMU
will be holding a webinar on April 25, 2023 for supervisors and safety
personnel responsible for developing or overseeing a Heat Stress
program. In response to the rise in the number of fatalities due to
heat, OSHA published new enforcement policy regarding Heat Stress in
April 2022. The focus of this webinar is to discuss the employer’s
responsibilities to those working in hot environments and to assist in
creating a Heat Illness Prevention Plan. This plan must be made
site-specific and all employees that have the potential to be exposed to
hot working environments must be trained using your specific plan. A
template for the plan will be provided to all that attend. Registration is open! Click HERE to register.
Tags:
Heat Stress
IAMU Events
Safety Services
Webinar
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Posted By IAMU,
Wednesday, March 22, 2023
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Fort Dodge Fiber - Iowa’s newest municipal broadband provider - is in
the process of building out their network and in May will start hooking
up their first customers! As part of their utility ramp up, Fort Dodge
has hired Pivot to conduct comprehensive Customer Service Training
sessions for their staff, and would like to invite fellow municipals in
Iowa to send their own people to the training as well! Introduction to Customer Experience (CX) How
does creating a great Customer Experience look and feel? We’ll lay the
groundwork on what CX means, why it’s possibly the most important trend
in customer care, and how every staff member participates in this
movement. - Basics of CX
- Employee Experience as a foundational element of great CX
- Expected experience vs great experience
- Delivering a positive and memorable experience
Two
one-day training sessions will be held on April 12, 2023 and April 13,
2023 at Iowa Central Community College East Campus, 2031 Quail Avenue,
Fort Dodge. Each day’s training will begin at 8:00am and end at 4:00pm.
Continental breakfast and lunch will be included. With two days to
choose from, you could send some of your staff each day so you are not
shorthanded. Cost: $400 per person. Fort Dodge Fiber will invoice your utility at the conclusion of the training. We’d
love to have other municipals participate in this training along with
the Fort Dodge Fiber staff. It’s a great opportunity for in-depth
customer experience training that would cost thousands of dollars to
conduct on your own (Fort Dodge knows…that’s why their inviting you to
help offset the costs!). CLICK HERE to register your team for Introduction to Customer Experience! If you have any questions about the training, reach out to me or to Nick Ekel, Fort Dodge Customer Experience Manager, nekel@fortdodgefiber.com
Tags:
Customer Experience
Fiber
Fort Dodge
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Posted By IAMU,
Wednesday, March 22, 2023
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 On
March 16th, 2023 IAMU safety specialists Joedy Dennis and Don Heck, and
regional safety coordinator Edith Hodgell, hosted an interactive,
in-house Trenching & Shoring training opportunity. The workshop
hosted 54 attendees and covered the roles and responsibilities of the
competent person, while conducting trenching operations. Employee
safety, interacting with mobile and pedestrian traffic, establishing
safe work zones on roadways, soil Identification, and the proper methods
of trenching and shoring were all topics covered under the
responsibilities as the competent person.
The attendees were
provided the opportunity to network amongst each other, share personal
experiences, and assist in developing safe procedures for trenching and
shoring, through different virtual interactive examples.
After a
provided lunch break, the training resumed with a short presentation
from Contractor Solutions, followed by hands-on training in properly
assembling a shore box and utilizing hydraulic pressure systems.
Each
attendee was presented with a Certificate of Completion as well as 4
CEU’s for their participation. We thank all that attended for your
dedication to safety, your willingness to learn, and lastly, your
willingness to take on the responsibility as the “Competent Person”
overseeing your work sites, fellow employees' safety, as well as your
own.
Tags:
Don Heck
Edith Hodgell
IAMU Events
Joedy Dennis
Safety Services
Trenching & Shoring
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Posted By IAMU,
Wednesday, March 22, 2023
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On Tuesday, March 14, 2023, EPA released the proposed National Primary Drinking Water Regulation (NPDWR)
for PFOA and PFOS, along with four additional PFAS. EPA is proposing to
set a Maximum Contaminant Level (MCL) of 4 parts per trillion (ppt) for
PFOA and 4 ppt for PFOS. In addition to these two MCLs, EPA is
proposing to address four additional PFAS (GenX, PFBS, PFNA, and PFHxS)
as a mixture using a Hazard Index. The Hazard Index is a tool typically
used to evaluate potential health risks from exposure to chemical
mixtures. This approach has been used in other EPA programs, such as the
Comprehensive Environmental Response, Compensation, and Liability Act
(CERCLA), but this is the first time it has been used for a drinking
water standard. Additionally, EPA is proposing Maximum Contaminant Level
Goals (MCLGs) for each of the six PFAS. A breakdown of the MCLs and
MCLGs is shown on the table below. For
the Hazard Index, the rule proposes a ratio for each of the four PFAS
to be used to calculate a compliance value based on detected levels of
the four PFAS. If the combination of those four ratios is at or above
1.0, then water systems will be expected to reduce the levels of these
PFAS. Depending on the level of contamination found, water systems may
need to take action even if only one of the four PFAS is present. EPA
will be creating a webpage with a calculator tool for water systems to
determine their Hazard Index. The proposal has not yet been published in the Federal Register.
The public will be given 60 days to provide comments after final
publication, expected in the coming weeks. EPA will be holding a
webinar about the proposed PFAS NDPWR on March 29, 2023. Registration is
required to attend. The webinar recording and presentation materials
will be made available after the webinar. EPA
will also be holding a public hearing on May 4, 2023, where members of
the public can provide verbal comments to EPA on the rule proposal.
Registration is required to attend and the last day to register to speak
at the hearing is April 28, 2023. EPA
has provided facts sheets for the public and FAQs specifically for
primacy agencies to help with the rollout of this proposal. See the
links below:
Tags:
NPDWR
PFOA
PFOS
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