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Creating a Heat/Illness Prevention Plan Webinar

Posted By IAMU, Wednesday, March 22, 2023
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IAMU will be holding a webinar on April 25, 2023 for supervisors and safety personnel responsible for developing or overseeing a Heat Stress program. In response to the rise in the number of fatalities due to heat, OSHA published new enforcement policy regarding Heat Stress in April 2022. The focus of this webinar is to discuss the employer’s responsibilities to those working in hot environments and to assist in creating a Heat Illness Prevention Plan. This plan must be made site-specific and all employees that have the potential to be exposed to hot working environments must be trained using your specific plan. A template for the plan will be provided to all that attend.  

Registration is open! Click HERE to register.

2023_heat_prevention_plan_webinar_flyer.pdf
Download File

Tags:  Heat Stress  IAMU Events  Safety Services  Webinar 

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Customer Experience Training Available

Posted By IAMU, Wednesday, March 22, 2023
Fort Dodge Fiber - Iowa’s newest municipal broadband provider - is in the process of building out their network and in May will start hooking up their first customers! As part of their utility ramp up, Fort Dodge has hired Pivot to conduct comprehensive Customer Service Training sessions for their staff, and would like to invite fellow municipals in Iowa to send their own people to the training as well!
Introduction to Customer Experience (CX)

How does creating a great Customer Experience look and feel? We’ll lay the groundwork on what CX means, why it’s possibly the most important trend in customer care, and how every staff member participates in this movement.
  • Basics of CX
  • Employee Experience as a foundational element of great CX
  • Expected experience vs great experience
  • Delivering a positive and memorable experience 

Two one-day training sessions will be held on April 12, 2023 and April 13, 2023 at Iowa Central Community College East Campus, 2031 Quail Avenue, Fort Dodge. Each day’s training will begin at 8:00am and end at 4:00pm. Continental breakfast and lunch will be included. With two days to choose from, you could send some of your staff each day so you are not shorthanded.

Cost: $400 per person. Fort Dodge Fiber will invoice your utility at the conclusion of the training.

We’d love to have other municipals participate in this training along with the Fort Dodge Fiber staff. It’s a great opportunity for in-depth customer experience training that would cost thousands of dollars to conduct on your own (Fort Dodge knows…that’s why their inviting you to help offset the costs!).

CLICK HERE to register your team for Introduction to Customer Experience!

If you have any questions about the training, reach out to me or to Nick Ekel, Fort Dodge Customer Experience Manager, nekel@fortdodgefiber.com

Tags:  Customer Experience  Fiber  Fort Dodge 

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54 Attendees at IAMU Trenching & Shoring Workshop

Posted By IAMU, Wednesday, March 22, 2023
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On March 16th, 2023 IAMU safety specialists Joedy Dennis and Don Heck, and regional safety coordinator Edith Hodgell, hosted an interactive, in-house Trenching & Shoring training opportunity. The workshop hosted 54 attendees and covered the roles and responsibilities of the competent person, while conducting trenching operations. Employee safety, interacting with mobile and pedestrian traffic, establishing safe work zones on roadways, soil Identification, and the proper methods of trenching and shoring were all topics covered under the responsibilities as the competent person.

The attendees were provided the opportunity to network amongst each other, share personal experiences, and assist in developing safe procedures for trenching and shoring, through different virtual interactive examples.

After a provided lunch break, the training resumed with a short presentation from Contractor Solutions, followed by hands-on training in properly assembling a shore box and utilizing hydraulic pressure systems. 

Each attendee was presented with a Certificate of Completion as well as 4 CEU’s for their participation. We thank all that attended for your dedication to safety, your willingness to learn, and lastly, your willingness to take on the responsibility as the “Competent Person” overseeing your work sites, fellow employees' safety, as well as your own.

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Tags:  Don Heck  Edith Hodgell  IAMU Events  Joedy Dennis  Safety Services  Trenching & Shoring 

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EPA Releases Proposed National Drinking Water Regulation for PFOA and PFOS

Posted By IAMU, Wednesday, March 22, 2023
On Tuesday, March 14, 2023, EPA released the proposed National Primary Drinking Water Regulation (NPDWR) for PFOA and PFOS, along with four additional PFAS. EPA is proposing to set a Maximum Contaminant Level (MCL) of 4 parts per trillion (ppt) for PFOA and 4 ppt for PFOS. In addition to these two MCLs, EPA is proposing to address four additional PFAS (GenX, PFBS, PFNA, and PFHxS) as a mixture using a Hazard Index. The Hazard Index is a tool typically used to evaluate potential health risks from exposure to chemical mixtures. This approach has been used in other EPA programs, such as the Comprehensive Environmental Response, Compensation, and Liability Act (CERCLA), but this is the first time it has been used for a drinking water standard. Additionally, EPA is proposing Maximum Contaminant Level Goals (MCLGs) for each of the six PFAS. A breakdown of the MCLs and MCLGs is shown on the table below.
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For the Hazard Index, the rule proposes a ratio for each of the four PFAS to be used to calculate a compliance value based on detected levels of the four PFAS. If the combination of those four ratios is at or above 1.0, then water systems will be expected to reduce the levels of these PFAS. Depending on the level of contamination found, water systems may need to take action even if only one of the four PFAS is present. EPA will be creating a webpage with a calculator tool for water systems to determine their Hazard Index. 

The proposal has not yet been published in the Federal Register. The public will be given 60 days to provide comments after final publication, expected in the coming weeks.  EPA will be holding a webinar about the proposed PFAS NDPWR on March 29, 2023. Registration is required to attend. The webinar recording and presentation materials will be made available after the webinar. 

EPA will also be holding a public hearing on May 4, 2023, where members of the public can provide verbal comments to EPA on the rule proposal. Registration is required to attend and the last day to register to speak at the hearing is April 28, 2023.  

EPA has provided facts sheets for the public and FAQs specifically for primacy agencies to help with the rollout of this proposal. See the links below: 

Tags:  NPDWR  PFOA  PFOS 

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IAMU Welcomes 2 New Employees

Posted By IAMU, Wednesday, March 15, 2023
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We are pleased to announce 2 new additions to our staff.

Jason Loots joined our staff in January as a Water Services Specialist. Jason comes to IAMU with extensive water/wastewater plant experience through his work as Plant Operator with the City of Story City, and Sales and Service Professional with Vessco, Inc.  His most recent position at ISG as Contract Operations/Plant Operator allowed him the opportunity to provided consultation to municipal/industrial water and wastewater facilities. He will primarily be providing technical assistance to water supplies in all aspects of system viability and SRF project identification.
 
Jason’s experience and knowledge will allow IAMU to continue providing valuable guidance to our members and assist with the development of new initiatives.

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Rhonda Robinett joined our staff this week as a Communications Specialist. Rhonda has an extensive background working in the marketing and communication field.  She was most recently employed with Gannett Publishing as a Digital Marketing Specialist managing campaigns for Ventures Endurance Events.  Prior to Gannett Publishing, Rhonda was employed by American Society of Home Inspectors (ASHI), The ASHI School.  Her work at ASHI included developing email programs for students and ASHI members.  She created marketing materials such as flyers, brochures and newsletters for the ASHI school, plus managed the marketing and advertising budget.

Rhonda’s creativity and design expertise will provide a new perspective to our marketing and communication efforts.

Tags:  Jason Loots  Rhonda Robinett 

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