You have found the web page for IAMU’s program. There are four video components for the smart thermostat project. Each may be accessed as a complete video or chapter-by-chapter for more convenient viewing:
The Project Introduction (under “Promotion”) is intended for use by the utility as part of the marketing program for presentations to local groups. Included in that section is a 2 DEGREES 2 SAVETM marketing kit. All materials shown in the kit are available to participating utilities in a customizable format.
The Customer Education video provides an introduction to the project and also includes step-by-step instructions for setting the thermostat in the home or business and over the customer’s internet portal.
The Customer Service Representative Training video provides detailed information about how to set up appointments for installation of a thermostat or switch and how to activate the devices and customer internet portal. A training manual is available to accompany the video and face-to-face training will be provided by IAMU.
The Installer Training video provides step-by-step instructions for installation of thermostats and switches. It also includes an overview of the energy efficiency assessment function. IAMU recommends that the installation be completed by a well-trained representative of the utility. The video, accompanying manual, and face-to-face training and skill demonstration are all designed to make this possible. Good, one-on-one contact with customers is a rare opportunity that the utility should not give up without good reason, but IAMU can arrange for installation if necessary.
2 DEGREES 2 SAVETM Videos and Marketing Kit
Youtube Linked Videos
Customer Service Representative Training: